Drupal Maintenance & Support

We provide Drupal maintenance and support plans suitable for various different types of business and requirement.

You may only require security updates to keep your website safe and secure, or you may require helpdesk support to assist with running your Drupal website or some retained hours each month to carry out changes and tweaks.

Whatever your requirement is we have a suitable and affordable maintenance and support plan.

We have over 10 years of experience with Drupal, and we can support any Drupal website on versions 7, 8, 9 and 10. We are also a member of the Drupal Association.

Drupal Association Member
Security Only
£ 149  / Month
  • Proactive monitoring of Drupal security advisories
  • Proactive installation and testing of security updates (within 48 hours of release)
  • Website backup prior to updates
  • Monthly security scan
  • FREE fast & reliable web hosting (optional)

Basic
£ 249  / Month
  • Proactive monitoring of Drupal security advisories
  • Proactive installation and testing of security updates (within 48 hours of release)
  • Website backup prior to updates
  • Monthly security scan
  • FREE fast & reliable web hosting (optional)
  • Drupal Steward firewall protection
  • Helpdesk support
  • Response time 48 hours
Professional
£ 499  / Month
  • Proactive monitoring of Drupal security advisories
  • Proactive installation and testing of security updates (within 48 hours of release)
  • Website backup prior to updates
  • Monthly security scan
  • FREE fast & reliable web hosting (optional)
  • Drupal Steward firewall protection
  • Helpdesk support
  • Response time 24 hours
  • Uptime monitoring
  • Fixes & repairs
  • Weekly offsite backups
  • Website changes up to 8 hours per month
Enterprise
£ 799  / Month
  • Proactive monitoring of Drupal security advisories
  • Proactive installation and testing of security updates (within 48 hours of release)
  • Website backup prior to updates
  • Monthly security scan
  • FREE fast & reliable web hosting (optional)
  • Drupal Steward firewall protection
  • Helpdesk support
  • Response time 4 hours
  • Uptime monitoring
  • Fixes & repairs
  • Daily offsite backups
  • Website changes up to 12 hours per month
No minimum term on any plan, cancel at any time. Payment by credit or debit card only.
You can remain with your existing web hosting provider or optionally move to our web hosting platform.
If your Drupal website has any outstanding security updates or fixes pending when you sign up, a one-off setup fee may apply. Contact us if you would like a quote before ordering.

 

Drupal Steward Drupal Steward is a web application firewall that bridges the gap between the time when a security release is announced and when your site is fully updated with the new security patch. The Drupal Security Team behind Drupal Steward has deep expertise in how Drupal works and how to resolve open source and Drupal-specific security issues. We configure the firewall by routing your domain's web DNS record through the Drupal Steward systems.

We monitor Drupal security advisories for both Drupal core and contributed modules to check if any security updates have been published for your Drupal website. When a relevant security update is published, we install and test it on your website and notify you by email. We perform a backup of your website prior to installing any update, in the event that the update must be reverted.

We perform a monthly security scan of your website which looks specifically for security vulnerabilities which affect the identified Drupal version (core and modules). The scan also looks for any Drupal misconfigurations and we provide a report containing a breakdown of each finding with detailed descriptions in terms of risk and suggestions to take.

All plans include optional free web hosting with a free SSL security certificate. Our servers are managed by qualified datacentre technicians and the server core software is protected by rigorous security measures; all server hardware is monitored 24/7 for any failures. Our web hosting service, based in the EU, is fast and reliable. We will migrate your website to our hosting service free of charge.

Our online helpdesk provides email support for any question about running your Drupal website. We provide advice and guidance on any Drupal related issue, so you have peace of mind that there is always someone to turn to when you have a question.

Your website will be pinged every 5 minutes to check that it is still up. If your website goes down, we will be notified. Normally if this happens the issue is usually a problem with your web host. If you are hosted with us, we will immediately look into the issue and resolve, if you are using your own web hosting, we will inform you that there is an issue which your web host needs to resolve.

In addition to this, we can monitor speciific pages on your website, like your contact page. This can be helpful where changes to your website have caused a specific page to be inaccesible but the website is still up.

We carry out any small fixes and repairs that may be required on your Drupal website. Sometimes errors occur and things break when an underlying hosting infrastructure is updated or new browsers or devices are released etc. We are on hand to keep everything running smoothly.

We can provide optional offsite backups of your website, even when you are using your own hosting platform. If you are using your own hosting, we perform backups to our servers. If you are hosted with us, your website will be backed up daily in any case, but the offsite backup is a secondary backup stored outside of the data centre as an additional safety measure.

Our Professional and Enterprise plans provide minor changes to your website design or functionality included with your plan at no extra cost. This allows you to make continuous improvements and changes to your website for a fixed monthly cost.

Get in touch

If you have any questions please contact us and we will be happy to help.